Terms of Service 

By placing an order in person, over the phone or by email, customers are bound to the following ‘Done & Dusted' Terms and Conditions:

1. REGULAR DOMESTIC CLEANING

 

1.1: ‘Done & Dusted' fees are payable by the client monthly in advance by Cash, Standing Order and Cheque. These will be paid into our nominated account as per cleaning schedule.

1.2: 'The ‘Done & Dusted' reserves the right to suspend cleaning services if monthly payments are missing

1.3: Done & Dusted agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless other arrangements have been made with ‘Done & Dusted'. Any cleaning equipment provided by the customer, should be safe and in full working order.

1.4: If collection of keys is required from a location outside the postal code area charges may apply.

1.5: Customer agrees to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.

1.6: 'Done & Dusted' will not be held responsible for any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

1.7: One-month minimum contract length applies for all Regular Cleaning Services.

1.8: All the cleaners registered with us and working on our behalf have been fully screened through a personal interview and checking of references and employment history.

1.9: The Client must allow the cleaner access to hot water and power.

1.10: By entering under this Terms and Conditions with ‘Done & Dusted', after the termination of the cleaning service providing by ‘Done & Dusted', the Client must not hire or use any home-related services provided by a present or past cleaner introduced to the Client by ‘Done & Dusted'. If the Client does wish to hire or use home-related services provided by such a cleaner our referral fee is £250.

1.11: In case of a complaint, ‘Done & Dusted' requires to be notified within 24 hours after completion of the cleaning work.

1.12: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

1.13: Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys.

2. END OF TENANCY CLEANING / SPRING CLEANING / MOVE IN & OUT CLEANING / PROFESSIONAL CLEAN / AFTER PARTY CLEAN

2.1: 'Done & Dusted' reserves the right to amend the initial quotation, should the client's original requirements change.

2..2 : If collection of keys is required from a location outside the local area, a transport fee will apply.

2.3: The Client must allow the cleaner access to hot water and power.

2.4: 'Done & Dusted' will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

2.5: 'Done & Dusted' will provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless the customer wants to supply their own

2.6: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.

2.7: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

2.8: In case of a complaint, 'Done & Dusted' requires to be notified within 24 hours after completion of the cleaning work.

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